Online bill pay is now available through our online portal.
We appreciate you choosing Colorado Mountain Medical, a partner of Vail Health. As part of our quality service, we feel it is important that patients and caregivers are well-informed of our payment policies.
If you have any questions about billing, please do not hesitate to contact our financial customer service team at (970) 926-6350. Our financial team can help you understand your bills, explain what to expect during the billing process, help you make a plan to ensure payment of your health care expenses, and help you apply for financial assistance if needed. If you have questions regarding insurance, please contact insurance support at (970) 777-2996.
For patients who need assistance with their bill, Vail Health’s financial assistance policy has been increased to 550% of the federal poverty guidelines and is available to supplement a patient’s out-of-pocket obligations. For context, a family of four making $131,000 or less annually would be eligible for financial assistance. Vail Health will work with each patient needing financial assistance, including sensitivity to any changes in employment or income. For help with financial assistance, please contact one of our counselors at (970) 477-3116.
We encourage you to become familiar with the terms and conditions of your health insurance coverage and review any changes each year. Each insurance policy is different, depending upon:
To find out the details of your policy, including any prior authorization requirements, contact the Customer Service or Member Services Department at your insurance company (the phone numbers are on your insurance card or in your benefits book).
Don't have insurance or need help getting it?
Our Community Outreach Team will work with you for Medicaid screening and enrollment. They will help you from application start to finish! If Medicaid is not available, the Community Outreach Specialists can assist connecting you with other insurance options. The Community Outreach Specialists provide bilingual services to anyone in our valley regardless of documentation status. To get started please call us at (970) 422-3039.
For patients who need assistance with their bill, Vail Health’s financial assistance policy has been increased to 550% of the federal poverty guidelines and is available to supplement a patient’s out-of-pocket obligations. For context, a family of four making $131,000 or less annually would be eligible for financial assistance. Vail Health will work with each patient needing financial assistance, including sensitivity to any changes in employment or income. For help with financial assistance, please contact one of our counselors at (970) 477-3116.
Insurance Guidelines
We encourage you to become familiar with the terms and conditions of your health insurance coverage and review any changes each year. Each insurance policy is different, depending upon:
- Your insurance company and your specific policy.
- The amount of coverage that is part of your healthcare benefits package.
- Any provider network limitations defined by your insurance carrier.
To find out the details of your policy, including any prior authorization requirements, contact the Customer Service or Member Services Department at your insurance company (the phone numbers are on your insurance card or in your benefits book).
Medicaid & Other Insurance Enrollment Programs
Don't have insurance or need help getting it?Our Community Outreach Team will work with you for Medicaid screening and enrollment. They will help you from application start to finish! If Medicaid is not available, the Community Outreach Specialists can assist connecting you with other insurance options. The Community Outreach Specialists provide bilingual services to anyone in our valley regardless of documentation status. To get started please call us at (970) 422-3039.