Colorado Mountain Medical uses the FollowMyHealth® Patient Portal to provide an internet-accessible application that offers patients secure access to pieces of their electronic medical record.

Frequently Asked Questions

What is the Colorado Mountain Medical (CMM) FollowMyHealth® Patient Portal?

The CMM Clinical Center’s FollowMyHealth® Patient Portal is an internet-accessible application that offers patients secure access to pieces of their Colorado Mountain Medical electronic medical record.

What information will I see in the Colorado Mountain Medical FollowMyHealth® Patient Portal?

Patients will be able to access pieces of your electronic medical record, which includes discharge summaries, discharge instructions, outpatient first registration reports, inpatient history and physical examination notes, rehabilitation notes, procedure notes and some laboratory, cardiology, and neurology results. If you cannot locate specific information, please message your provider first.

How do I get a user name and password for the Colorado Mountain Medical FollowMyHealth® Patient Portal?
  • Through your internet browser go to the Colorado Mountain Medical’s FollowMyHealth® Patient Portal page https://www.followmyhealth.com/
  • Once there, you will need to create a new account by clicking on the “I Need to Sign Up” box.
When I sign-in to the FollowMyHealth® Patient Portal I do not see that I’m connected to Colorado Mountain Medical. How do I get connected?
  1. If you already have a FollowMyHealth® account:
    • Select My Account in the top toolbar and select My Connections.
    • In the With Providers and Healthcare Organizations tab, click Add Organization.
    • Perform a search of the zip code 81620 and you will see the Colorado Mountain Medical listed as an available organization. Our Avon location will show up as the primary location as it is our headquarters.
  1. If you do not have a FollowMyHealth® account:
    • Create an account following the steps listed above.
    • After you have successfully created your account, you will be asked if you would like to request a connection to an organization.
    • At this time, perform a search of the zip code 81620 and you will see the Colorado Mountain Medical listed as an available organization. Our Avon location will show up as the primary location as it is our headquarters.
    • After you request a connection to the Colorado Mountain Medical please allow one to two business days for your connection to be reviewed and established. If you experience any problems please contact our Patient Portal Support team. This team is available Monday through Friday 6am-6pm MST (excluding federal holidays) by phone (888) 670-9775.
What is my user name?

Most often, your user name is your email address that the CMM team has on file.

Can I create my own password for the Colorado Mountain Medical FollowMyHealth® Patient Portal and change it whenever I want?

Yes, you can create your own password and change it when necessary. Password requirements are: at least 8 characters, must contain at least one number, and one special character.

What if I forget my password?

Look for the “Forget your password?” link under the user name and password field on the Sign-In page. You will be prompted to enter your Colorado Mountain Medical FollowMyHealth® Patient Portal account username. Once you have entered this information, a message will be sent to your email address providing you with a link to reset your password.

Do you allow proxy accounts?

Yes. There are two ways to set up a proxy account in FollowMyHealth®, the patient can request a proxy account in your account or someone can request a proxy account on your behalf. To add a proxy account please call (888) 670-9775.

Does the Colorado Mountain Medical FollowMyHealth® Patient Portal have a mobile app?

Yes. FollowMyHealth® Patient Portal can be downloaded through the Apple and Android app stores.

What if I need help?

Technical support or questions regarding accessibility to the Colorado Mountain Medical FollowMyHealth® Patient Portal is available Monday through Friday 8am to 4pm MST (excluding federal holidays) by calling (888) 670-9775 or sending an email support@followmyhealth.com

Is my information secure in the Colorado Mountain Medical FollowMyHealth® Patient Portal?

Yes. FollowMyHealth® Patient Portal is a secure internet site which is protected through advanced encryption technology. Access to your account is secured through your own personalized user name and password, known only to you. It is important that you keep this information in a secure place and do not share it with others.

How fast should I expect my provider to return my message?

As long as your provider is not on vacation, messages will be addressed within two business days (Mon – Fri).  Providers only check the messages when they are in the office.

Can my non-CMM healthcare providers get access to the Colorado Mountain Medical FollowMyHealth® Patient Portal?

No. Non-CMM healthcare providers cannot access your electronic medical record through the CMM FollowMyHealth® Patient Portal. If you have another provider who needs copies from your medical record, please contact the Health Information Management at (970) 926-6340, ext. 2230.

What do I do if I need to request copies of my medical records to go to another hospital or physician?

If you have a provider who needs copies from your medical record, please contact the Health Information Management at (970)926-6340, ext. 2230.

How long does it take for information to become available in the Colorado Mountain Medical Patient Portal?

Authorized test results will be available for patients to view within 24 hours of the result being finalized by your doctor. Documents and reports are available in the FollowMyHealth® Patient Portal once they are signed and completed by your physician.

Can I access my child’s FollowMyHealth® Patient Portal account?

Yes, until they are 12 years of age due to Colorado State Law. There are two ways to set up a proxy account in FollowMyHealth®, the patient can request a proxy account in your account or someone can request a proxy account on your behalf. To add a proxy account please call (888) 670-9775.

Can I email my physician or other members of my CMM healthcare team through the CMM FollowMyHealth® Patient Portal?

Yes. You will be able to message your listed Attending and Primary Clinicians, in addition to any staff member that has requested to message you through the system. Messages will be answered within 2 business days, depending on when the provider is in the office.  If you do not see a staff members name in your messaging option list, please contact the Health Information Management at (970) 926-6340, ext. 2230.

What if I find a discrepancy in my health information in the Colorado Mountain Medical FollowMyHealth® Patient Portal?

Please contact the Health Information Management for information about managing these issues at (970)926-6340 ext. 2230.

How can I update my email address in the Colorado Mountain Medical FollowMyHealth® Patient Portal?

You cannot update your email address within the Colorado Mountain Medical FollowMyHealth® Patient Portal. You may request updates to any demographic information, including your email address, when you visit the CMM. If you need to request an update at any other time, please contact the Patient Portal Support Team Monday through Friday 8am to 4pm MST (excluding federal holidays) by calling (888) 670-9775 or sending an email support@followmyhealth.com.

Is there a fee to use the Patient Portal?

No. The Colorado Mountain Medical FollowMyHealth® Patient Portal is provided as a courtesy to our patients and the use is optional.

Can I ask emergency related questions via the Portal?

No. The Colorado Mountain Medical FollowMyHealth® Patient Portal is not to be used for emergency related healthcare issues. Please contact your physician directly for any questions or concerns. For medical emergencies or immediate care, please call 911.

How do I view my Colorado Mountain Medical appointments in the Portal?

To view your Colorado Mountain Medical upcoming and past appointments, select the Home tab in your FollowMyHealth® account. Once there, navigate to the App Center (the lower left portion of the page). Click the right or left arrow button to scroll through the Apps until you see Appointments.

After the Appointment App is displayed you will see “This secure website will allow you to view all of your Colorado Mountain Medical appointments”. Click on the words “secure website”. This will display the Appointment Tracker website.

Can I cancel an appointment, make changes to an appointment or schedule appointments in the Colorado Mountain Medical FollowMyHealth® Patient Portal?

At this time, you are only able to view appointments. For any changes or to make an appointment please contact a member of your research team.

Portal Support

Support Hotline: (888) 670-9775

Email: support@followmyhealth.com

Knowledge Base:  http://support.followmyhealth.com

Hours of Service: Monday – Friday, 8 AM – 8 PM EST. 

  • Note: The offices will be closed on US National Holidays